Privacy Policy, Cookies Usage & Other Terms and Conditions

Privacy Statement:  How we use Cookies
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly or as expected.

The following is strictly necessary in the operation of our website.
This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and if your session is secure.  You may need to be logged in or registered with us or the payment processor (e.g. PayPal) to complete an order.
  • If you place an order on our site or otherwise, your name, address and telephone number will be recorded for the purposes of financial reporting, shipping and ongoing support. We may also email you from time to time to provide information about updates and new products or services. You will also be provided with the option of opting-out of any emails. However, if you opt-out you may no longer receive new information, product updates or support.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies
This Website Will:

  • Offer Live Chat Support (If available)
  • Track the pages you visit via our own and 3rd party Analytics such as Google

Targeting Cookies
This Website Will:

  • Allow you to share pages with many social networks such as Facebook, Twitter, Pinterest and several more.

First Party Cookies
These are cookies that are set by this website directly.

Analytics: We use Google and in-house Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at

WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at

Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter, Facebook, Google+ Pinterest and several more similar services. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

This website will not

  • Share any personal information provided to us with third parties other than as disclosed and for the purpose of providing you with intended services.

Shopping Cart
We use a session cookie to remember your log-in, registration and subscription for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

We also use PayPal as a 3rd party payment processor. When making a payment you will be re-directed off-site to a secure PayPal page. When you make a payment via PayPal we will be informed by PayPal of your email and postal address along with your order details and we retain this information for the purpose of order processing and ongoing support. Please email us if you would like us to delete your information, but be aware that you will no longer receive any support from us.

We also operate the IRForum which requires registration by users. The forum, can automatically generate emails to users.

We use your email address for the purposes of tracking support requests and sending notifications of product updates and notifications. If you would like to stop receiving emails from us, then contact us via email saying so. However, please be aware that, in future, you may no longer receive any product support or notifications.

We make use of 3rd party providers for email and notification services which require the use of email addresses provided by you. For example we make use of PayPal, MailChimp, LinkedIn, Twitter, Facebook, Pinterest & DreamHost as part of our ongoing notifications. To make a purchase on our site, you must accept these Terms in full. However, you may immediately or at any stage opt out of notifications by emailing us, accordingly. Please note that opting-out may prevent us from providing you with ongoing support, updates or registration Keys.

Products & Services purchased are not intended for any usage where loss of life, injury or damage to property is possible, likely or can occur. Purchasers are expected to be familiar & experienced with the technologies involved and to exercise due care and attention in using the purchased items. If these terms are not acceptable to you, do not complete the purchase. If you purchase any item, you will be deemed to have accepted all Terms & Conditions associated with the item(s) you purchased, including those herein.

Postage & Shipping
We use standard shipping where available which is both ‘untracked’ and ‘uninsured. Untracked means that there is no record of the item once shipped. Uninsured means that if the item is lost in the post there is no compensation available to you or to us.  This allows us to keep a low charge for worldwide delivery and at the moment we do not plan to offer alternative shipping options. In some cases it may be necessary to provide your shipping information to a 3rd party shipping company.

Hosting Provider
We make use of a 3rd party hosting provider(s) to operate our public websites.

Use of your Information
We will use your information for one or more of the following purposes:

  • Support Services provided to you related to our website, products and services.
  • Our internal financial records & reporting.
  • Email campaigns (Unsubscribe options are provided)
  • Forum management (If you have joined)
  • Direct promotion to you of our own products and services.
  • Provision of information via our website & blog
  • Any other valid purpose required by applicable laws.

If you cannot find an easy method to unsubscribe from any of the above, have your information deleted or request a copy of your information recorded, please use the contact form on this website and we will follow up on your request. However, please note that any alterations may result in any or all services provided to you being reduced or discontinued.

The information above is given in good faith. However, if you are unsure about any of the specific points of the EU Cookie & Privacy Laws we recommend you consult your legal advisors.

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